Terms and Conditions

Terms and Conditions

Last Updated: 11th Dec 2025

These Terms and Conditions (“Terms”) govern your use of our website and the purchase of furniture from Legacy Commercial Furniture ABN: 60 724 110 346 (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, please do not use our website or services.

1. Definitions

  • “Customer”, “you”, “your” refers to the person or entity purchasing furniture from us
  • “Products” refers to furniture, accessories, and related items offered for sale
  • “Website” refers to www.legacyfurniture.au
  • “Order” refers to your purchase request submitted through our website, phone, or email
  • “Business Day” means Monday to Friday, excluding public holidays in [Your State]
  • “Australian Consumer Law” (ACL) refers to Schedule 2 of the Competition and Consumer Act 2010

2. Acceptance of Terms

2.1 Agreement Formation

A binding contract is formed when:

  • You submit an order through our website, and
  • We send you an Order Confirmation email accepting your order

2.2 Order Confirmation

  • We reserve the right to accept or reject any order at our discretion
  • If we cannot fulfill your order, we will notify you as soon as possible

2.3 Amendments

We may update these Terms from time to time. Changes will be effective when posted on our website. Your continued use after changes constitutes acceptance.

3. Eligibility and Account

3.1 Age Requirement

You must be at least 18 years old to purchase from us. By placing an order, you confirm you meet this requirement.

3.2 Account Creation

  • You may need to create an account to make purchases
  • You are responsible for maintaining account confidentiality
  • You must provide accurate, current information
  • Notify us immediately of any unauthorized account access

3.3 Business Customers

Business customers may be required to provide:

  • ABN or ACN
  • Business registration details
  • Authorized representative information

4. Product Information

4.1 Descriptions and Images

  • We strive for accuracy in all product descriptions, specifications, and images
  • Colours may vary slightly due to screen settings and photography lighting
  • Dimensions are approximate and may vary by ±2cm
  • Images may show products with optional accessories not included in base price

4.2 Availability

  • Product availability is subject to change without notice
  • If an ordered item becomes unavailable, we will:
    • Contact you within 2 business days
    • Offer a suitable alternative or full refund
    • Not substitute without your approval

4.3 Custom and Made-to-Order Items

  • Custom furniture is manufactured according to your specifications
  • Lead times vary by product (typically 4-12 weeks)
  • Custom orders may have different cancellation and return terms (see Section 9)

5. Pricing and Payment

5.1 Prices

  • All prices are in Australian Dollars (AUD) and exclude GST unless otherwise stated
  • Prices are subject to change without notice
  • The price applicable is the price displayed at the time of order confirmation
  • We reserve the right to correct pricing errors
  • Once an order is accepted, the Purchaser must pay a 50% deposit for the goods and services (unless different payment terms have been agreed upon)
  • The remaining amount owed will follow the agreed payment terms. If the Supplier has not offered any payment terms, the full balance must be paid before delivery and/or installation of the goods and services.

5.2 Delivery Charges

  • Delivery fees are calculated based on:
    • Delivery location (postcode)
    • Size and weight of items
    • Delivery service level selected

5.3 Payment Methods

We accept:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal
  • Bank transfer

5.4 Payment Terms

  • Retail customers: Full payment required at time of order
  • Business customers: Credit accounts available subject to approval (30-day terms)
  • Custom orders: 50% deposit required, balance due before delivery

5.5 Payment Security

  • All online payments are processed through secure, PCI DSS compliant payment gateways
  • We do not store complete credit card details on our servers

5.6 Failed Payments

If payment fails:

  • Your order will not be processed
  • We may attempt to contact you for alternative payment
  • We reserve the right to cancel orders with failed payments

6. Quotations and Estimates

6.1 Quotation Validity

  • Written quotations are valid for 30 days from date of issue
  • Prices may change after quotation expiry
  • Quotations do not constitute a binding contract until you place an order

6.2 Accuracy

While we strive for accuracy, quotations are estimates and final prices may vary based on:

  • Product specification changes
  • Delivery location adjustments
  • Additional services requested

7. Delivery

7.1 Delivery Areas

We deliver to:

  • All Australian states and territories
  • Selected regional and remote areas (additional charges may apply)
  • Some locations may be excluded (we will advise at time of order)

7.2 Delivery Timeframes

  • In-stock items: Typically 5-15 business days
  • Made-to-order items: 4-12 weeks depending on product
  • Custom items: Confirmed at time of order
  • Timeframes are estimates and not guaranteed
  • Delays may occur due to circumstances beyond our control

7.3 Delivery Requirements

You must:

  • Provide a valid delivery address
  • Ensure someone over 18 is present to receive delivery
  • Provide access instructions for difficult locations
  • Inform us of any access restrictions (stairs, narrow doorways, elevators)

7.4 Delivery Service Levels

  • Kerbside delivery: Driver will unload to kerbside only
  • Room of choice: Delivery to a room of your choice on ground floor
  • Full service: Unpacking, assembly, and packaging removal

7.5 Delivery Notification

  • We will contact you 24-48 hours before delivery to confirm
  • A 4-hour delivery window will be provided
  • If you’re unavailable, re-delivery fees may apply

7.6 Failed Delivery

If delivery cannot be completed due to:

  • No one available to receive
  • Access issues not previously disclosed
  • Incorrect address provided

You will be charged:

  • Re-delivery fee (based on original delivery fee)
  • Storage fee: $500 per week

7.7 Risk and Title

  • Risk transfers to you upon delivery
  • Title transfers once full payment is received
  • You must inspect goods upon delivery (see Section 8)

For full delivery terms, see our separate [Delivery Policy].

8. Inspection and Acceptance

8.1 Delivery Inspection

You MUST:

  • Inspect all items immediately upon delivery
  • Check for visible damage, defects, or missing items
  • Note any issues on the delivery docket
  • Take photos of any damage before signing

8.2 Signing Delivery Docket

  • Signing confirms you have received the items
  • If you sign without noting damage, claims may not be accepted
  • If damage is visible, note it on docket or refuse delivery

8.3 Concealed Damage

  • Report concealed damage (not visible in packaging) within 48 hours
  • Provide photos and order number
  • Keep all packaging for inspection

8.4 Reporting Issues

Contact us within 48 hours:

  • Email: [Insert Email]
  • Phone: [Insert Phone]
  • Include: Order number, photos, description of issue

9. Returns, Refunds and Cancellations

9.1 Change of Mind Returns

  • You may return items if you change your mind within 14 days of delivery
  • Items must be:
    • Unused and in original condition
    • In original packaging
    • With all tags, labels, and documentation
  • Return shipping costs are your responsibility
  • Restocking fee of 30% applies
  • Custom/made-to-order items cannot be returned for change of mind

9.2 Faulty or Damaged Items

  • If items arrive faulty or damaged, we will:
    • Repair the item, or
    • Replace the item, or
    • Provide a full refund
  • No restocking fee applies

9.3 Cancellations

Before Dispatch:

  • You may cancel at any time before dispatch
  • Full refund provided (minus payment processing fees if applicable)

After Dispatch:

  • Cancellation not possible once shipped
  • You may refuse delivery, return shipping costs will apply

Custom/Made-to-Order Items:

  • Cancellation only available within 24 hours of placing order
  • After 24 hours, no cancellations (manufacturing has commenced)
  • Deposit is non-refundable once manufacturing begins

9.4 Refund Processing

  • Refunds processed within 5-10 business days of receiving returned item
  • Refunded to original payment method
  • Allow 3-5 business days for funds to appear in your account

For full return terms, see our Refund Policy section.

10. Warranties

10.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL.

You are entitled to:

  • A replacement or refund for a major failure
  • Compensation for any other reasonably foreseeable loss or damage
  • Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

10.2 Manufacturer’s Warranty

  • Most products include manufacturer’s warranty (typically 1-5 years)
  • Warranty terms vary by product and manufacturer
  • Warranty details provided with product or available on request
  • Warranty covers manufacturing defects, not normal wear and tear

10.3 Our Warranty Commitment

We warrant that products will:

  • Match the description provided
  • Be of acceptable quality
  • Be fit for their intended purpose

10.4 Warranty Exclusions

Warranties do not cover:

  • Damage from misuse, abuse, or neglect
  • Normal wear and tear
  • Accidental damage
  • Unauthorized modifications or repairs
  • Damage from improper assembly (if self-assembled)
  • Fabric fading from sunlight exposure
  • Minor colour variations between batches

10.5 Making a Warranty Claim

To make a warranty claim:

  1. Contact us with order number and description of fault
  2. Provide photos showing the issue
  3. We will assess and advise on next steps
  4. Keep proof of purchase for all warranty claims

11. Assembly Services

11.1 Professional Assembly (Optional)

  • Professional assembly service available for additional fee
  • Assembly team will contact you to schedule
  • Assembly included: unpacking, assembly, placement, rubbish removal

11.2 Self-Assembly

If you choose to assemble yourself:

  • Follow manufacturer’s instructions carefully
  • Ensure you have appropriate tools
  • Two people recommended for larger items
  • We are not liable for damage during self-assembly
  • Warranty may be void if incorrectly assembled

12. Care and Maintenance

12.1 Your Responsibilities

To maintain warranty coverage:

  • Follow care instructions provided with products
  • Clean products using recommended methods only
  • Protect from excessive heat, sunlight, and moisture
  • Use furniture for its intended purpose only

12.2 Care Guides

  • Care instructions provided with each product
  • Additional guides available on our website
  • Contact us if you need specific care advice

13. Intellectual Property

13.1 Our Rights

All content on our website is protected by copyright, trademarks, and other intellectual property rights:

  • Product images, descriptions, and specifications
  • Website design and layout
  • Logos, brand names, and trademarks
  • Written content and marketing materials

13.2 Permitted Use

You may:

  • View and browse website content for personal use
  • Print single copies for personal reference
  • Share product links on social media

13.3 Prohibited Use

You must NOT:

  • Copy, reproduce, or republish website content for commercial purposes
  • Use our images or descriptions on other websites without permission
  • Modify, distribute, or create derivative works
  • Use our trademarks or branding without written consent

14. Limitation of Liability

14.1 To the Maximum Extent Permitted by Law

We are not liable for:

  • Indirect, incidental, or consequential losses
  • Loss of profits, revenue, or business opportunities
  • Loss of data or goodwill
  • Damages exceeding the amount paid for the product

14.2 Exceptions

Nothing in these Terms limits liability for:

  • Breach of consumer guarantees under Australian Consumer Law
  • Personal injury or death caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded by law

14.3 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control including:

  • Natural disasters, extreme weather events
  • Pandemics, epidemics, public health emergencies
  • Industrial disputes, strikes
  • Government actions, war, terrorism
  • Supplier failures, transportation disruptions
  • Power outages, telecommunications failures

15. Privacy and Data Protection

15.1 Privacy Policy

Your personal information is collected, used, and stored in accordance with our [Privacy Policy] and Australian Privacy Principles.

15.2 Marketing Communications

By placing an order, you consent to receive:

  • Order confirmations and delivery updates
  • Product care information
  • Marketing emails (you can opt out at any time)

16. Dispute Resolution

16.1 Complaints Process

If you have a complaint:

  1. Contact our customer service team within 7 days
  2. We will acknowledge your complaint within 2 business days
  3. We will investigate and respond within 14 days
  4. We will work with you to find a fair resolution

16.2 Contact Details

  • Email: [Insert Email]
  • Phone: [Insert Phone]
  • Mail: [Insert Address]

16.3 External Dispute Resolution

If we cannot resolve your complaint, you may contact:

  • Consumer Affairs in your state/territory
  • Australian Competition and Consumer Commission (ACCC): www.accc.gov.au
  • Fair Trading: www.fairtrading.nsw.gov.au (or your state equivalent)

17. General Provisions

17.1 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full effect.

17.2 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it later.

17.3 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Delivery Policy, constitute the entire agreement between you and us.

17.4 Assignment

You may not transfer your rights under these Terms. We may assign our rights and obligations to another entity.

17.5 Governing Law

These Terms are governed by the laws of [Your State], Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of [Your State].

17.6 Survival

Provisions that by their nature should survive termination (warranties, limitations of liability, indemnities) will continue after these Terms end.

18. Business Customer Terms

18.1 Credit Accounts

  • Credit applications subject to approval
  • Standard terms: 30 days from invoice date
  • Late payment interest: 10% per annum on overdue amounts
  • We may suspend or cancel credit facilities for non-payment

18.2 Purchase Orders

  • Purchase orders must reference our quotation number
  • PO terms cannot override these Terms unless agreed in writing
  • We are not bound by conflicting terms on your PO

18.3 Title Retention

  • We retain title to goods until full payment received
  • Risk transfers on delivery, but title remains with us
  • You must not sell, dispose of, or encumber goods until payment made

19. Contact Information

For questions about these Terms and Conditions:

Legacy Commercial Furniture
ABN: 60 724 110 346
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Address]
Website: [Insert Website]

Important Notes

Australian Consumer Law Rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These Terms were last updated on 11th Dec 2025

By placing an order with Legacy Commercial Furniture you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.