Privacy Notice

Privacy Policy

Last Updated: 11th Dec 2025

Our Commitment to Your Privacy

Legacy Commercial Furniture is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

Legacy Commercial Furniture
ABN: 60 724 110 346

We are an online furniture retailer specializing in commercial furniture for customers throughout Australia.

2. What Personal Information Do We Collect?

We may collect the following types of personal information:

Information You Provide Directly:

  • Contact details: Name, email address, phone number, postal address
  • Delivery information: Shipping address, delivery preferences, access instructions
  • Payment information: Credit/debit card details (processed securely through our payment gateway)
  • Account information: Username, password (encrypted), account preferences
  • Order details: Purchase history, product preferences, customization requests
  • Communication records: Emails, phone calls, live chat conversations, customer service inquiries
  • Marketing preferences: Newsletter subscriptions, communication preferences

Information Collected Automatically:

  • Website usage data: IP address, browser type, device information, pages visited, time spent on pages
  • Cookies and tracking: Session cookies, preference cookies, analytics cookies
  • Location data: General location based on IP address (for delivery estimates and regional pricing)

Information from Third Parties:

  • Payment processors: Transaction confirmation and fraud prevention data
  • Delivery companies: Delivery status updates, delivery confirmation
  • Social media platforms: If you interact with us on social media or use social login features

We do NOT collect sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, or criminal records) unless specifically required and with your explicit consent.

3. How and Why Do We Collect Your Information?

Primary Purposes:

We collect personal information to:

  • Process orders: Verify identity, process payments, arrange delivery
  • Deliver products: Coordinate shipping and delivery to your address
  • Customer service: Respond to inquiries, handle complaints, provide support
  • Account management: Maintain your account, save preferences, track order history
  • Legal compliance: Meet tax, accounting, and legal obligations
  • Business operations: Improve our products, services, and website

Secondary Purposes:

With your consent, we may also use your information for:

  • Marketing communications: Send newsletters, promotional offers, new product announcements
  • Personalization: Recommend products based on your browsing and purchase history
  • Market research: Conduct surveys, gather feedback to improve our services

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart contents
  • Analyse website traffic and usage patterns
  • Improve website functionality and user experience
  • Deliver targeted advertising (if applicable)

Types of Cookies We Use:

  • Essential cookies: Required for website functionality (shopping cart, checkout)
  • Performance cookies: Help us understand how visitors use our website (Google Analytics)
  • Functional cookies: Remember your preferences and settings
  • Marketing cookies: Track your browsing to show relevant advertisements

You can manage cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

5. How We Use and Disclose Your Information

We Use Your Information To:

  • Process and fulfill your furniture orders
  • Arrange delivery to your specified address
  • Process payments securely
  • Send order confirmations, shipping updates, and delivery notifications
  • Provide customer service and technical support
  • Improve our products, services, and website
  • Send marketing communications (with your consent)
  • Detect and prevent fraud
  • Comply with legal obligations

We Share Your Information With:

Service Providers (who handle data on our behalf):

  • Payment processors to process secure payments
  • Delivery companies to ship your furniture
  • Cloud hosting for secure data storage
  • Email services for marketing communications
  • Analytics providers to understand website usage
  • Customer service platforms for support tickets

Other Parties:

  • Legal authorities: When required by law or to protect our legal rights
  • Business partners: With your consent for specific promotions or collaborations
  • Related companies: Within our corporate group for business operations

We do NOT sell your personal information to third parties for their marketing purposes.

6. Overseas Disclosure

Some of our service providers may store or process data overseas, including in:

  • United States: Cloud hosting, payment processing, email services, analytics
  • European Union: Data centres, cloud storage
  • Singapore: Regional data processing centres

We take reasonable steps to ensure overseas recipients comply with Australian privacy standards through:

  • Contractual obligations
  • EU-US Data Privacy Framework compliance
  • Adherence to international privacy standards

By using our services, you consent to these overseas disclosures.

7. Direct Marketing

We may use your personal information to send you:

  • Product updates and new arrivals
  • Special offers and promotions
  • Furniture care tips and styling guides
  • Company news and events

Your Rights:

  • You can opt out at any time by clicking “unsubscribe” in our emails
  • You can update your preferences in your account settings
  • We will honour opt-out requests within 5 business days
  • Opting out does NOT affect essential service communications (order confirmations, delivery updates)

We will only send marketing communications if:

  • You have consented (e.g., by subscribing to our newsletter)
  • You would reasonably expect to receive them (e.g., after making a purchase)
  • We have a legitimate business interest and you haven’t opted out

8. Data Security

We take data security seriously and implement technical and organizational measures to protect your personal information:

Technical Security Measures:

  • SSL/TLS encryption: Protects data transmitted between your browser and our website
  • Secure payment processing: PCI DSS compliant payment gateways
  • Encrypted data storage: Sensitive data encrypted at rest
  • Firewall protection: Network security to prevent unauthorized access
  • Regular security updates: Software and systems kept up to date
  • Secure access controls: Password protection, multi-factor authentication for staff

Organizational Security Measures:

  • Staff training: Regular privacy and security training for all employees
  • Access restrictions: Limited access to personal information on a need-to-know basis
  • Confidentiality agreements: All staff and contractors sign confidentiality agreements
  • Incident response plan: Procedures for responding to data breaches
  • Regular audits: Periodic security assessments and vulnerability testing

Data Retention:

We retain your personal information only as long as necessary for:

  • Fulfilling the purposes outlined in this policy
  • Meeting legal, tax, and accounting requirements (minimum 7 years for financial records)
  • Resolving disputes and enforcing agreements

When information is no longer needed, we securely destroy or permanently de-identify it.

9. Your Privacy Rights

Under Australian privacy law, you have the right to:

Access Your Information:

  • Request a copy of the personal information we hold about you
  • We will respond within 30 days
  • No fee for the request (administrative fee may apply for providing copies)

Correct Your Information:

  • Request correction of inaccurate, incomplete, or outdated information
  • We will update your information within a reasonable timeframe
  • If we disagree with a correction request, we will provide written reasons

Request Deletion:

  • Request deletion of your personal information (subject to legal retention requirements)
  • We may need to retain certain information for legal, tax, or business purposes

Restrict Processing:

  • Object to certain uses of your information
  • Request we stop processing your data for direct marketing

Anonymity and Pseudonymity:

  • Where practicable, you can deal with us anonymously or using a pseudonym
  • However, for most transactions (ordering furniture, delivery), we need to identify you

To Exercise Your Rights, contact us at:

  • Email: [Insert Privacy Email]
  • Phone: [Insert Phone Number]
  • Mail: [Insert Address]

We will verify your identity before processing requests to protect your privacy.

10. Automated Decision-Making and AI

We use artificial intelligence and automated decision-making in the following ways:

  • Product recommendations: AI analyses your browsing and purchase history to suggest relevant furniture
  • Chatbot assistance: Automated responses for common customer inquiries
  • Fraud detection: Automated systems assess transaction risk

Personal information used: Browsing history, purchase history, product preferences, transaction data

You have the right to:

  • Request human review of automated decisions
  • Obtain an explanation of how the AI system works
  • Challenge or appeal automated decisions

11. Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children. If we discover we have inadvertently collected information from a child, we will delete it immediately.

If you believe we have collected information from a child, please contact us immediately.

12. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., social media, partner sites, product manufacturers). We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices
  • New legal requirements
  • Customer feedback
  • Technological developments

When we make significant changes:

  • We will update the “Last Updated” date at the top of this policy
  • We may notify you via email or website banner
  • Continued use of our services after changes constitutes acceptance

We encourage you to review this policy periodically.

14. How to Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices:

Privacy Contact:

  • Email: [Insert Privacy Email]
  • Phone: [Insert Phone Number]
  • Mail: Privacy Officer, [Your Company Name], [Insert Address]

We will:

  • Acknowledge your inquiry within 5 business days
  • Investigate and respond within 30 days
  • Work with you to resolve any concerns

15. Making a Complaint

If you believe we have breached your privacy rights:

Step 1: Contact Us First

Submit a written complaint to our Privacy Officer at the contact details above. Include:

  • Your contact details
  • Details of the privacy breach or concern
  • What outcome you’re seeking

Step 2: We Investigate

We will:

  • Acknowledge your complaint within 5 business days
  • Investigate the matter thoroughly
  • Provide a written response within 30 days
  • Propose a resolution if a breach occurred

Step 3: External Complaint (if unresolved)

If you’re not satisfied with our response, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au
  • Mail: GPO Box 5218, Sydney NSW 2001

The OAIC can investigate complaints and enforce compliance with Australian privacy law.

16. Consent

By using our website, purchasing our furniture, or providing your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You can withdraw consent at any time by contacting us, but this may affect our ability to provide services to you.